Tailored support key to a concrete relationship

Wright Minimix Team

As someone who has brought Transport Management Solutions into the heart of their organisation, Andy McEvoy is well-placed to vouch for the quality of support offered by Ian Dodd and positive impact he’s had on the business.

 

Andy, Group Operations Manager for Wright Minimix, has actually known Ian for several years, and when he joined the company 18 months ago he brought in Ian as a Transport Consultant.

 

In the time since, Ian has helped implement upgraded systems and processes with the combined effect of Wright Minimix not just having a better state of compliance with transport regulation but also an improved service offering overall.

 

Typical of Ian’s commitment is delivering support around operational requirements, according to Andy.

 

“Ian goes onsite at unsociable hours to support staff pre-shift. He’s helped them on toolbox talks, driver defect reporting and tachograph reporting analysis in particular. What really helps is Ian being able to do this using language and terminology they understand, and communicating effectively with people at all levels of seniority. He’s consistently approachable and realistic.”

 

Since coming on board in 2018, Ian has implemented a tachograph analysis system far superior to what was previously in place, delivered a defect reporting system, and is contracted to perform monthly audits. Consequently, the information coming back has improved, enabling the company to move forward.

 

So what is different about the support given by Transport Management Solutions and Ian?

 

“Ian brings his years of personal experience to our business. Importantly he understands what a business can realistically do, and adapts his approach rather than simply working to the letter. Given the changes he’s made, it’s unfair to make comparison to any previous approach.

 

I’d even go as far as saying any business that feels it doesn’t need external advice should immediately review its policies. I’d thoroughly recommend Ian every time.”

 

If you'd like to understand how Ian and Transport Management Solutions can offer tailored support to your operation, please call 01275 390001 or email admin@transportmanagersolutions.co.uk.

 

(Image credit: Wright Minimix)